Design thinking in a disrupted world

Want to learn a new skillset? Trying to do something new at your organization as it navigates today’s changed economic landscape? Looking for ways to make your product stand out in today’s new marketplace? Design thinking is right for you!

What is design thinking?


Prof. Richard Bilodeau sat down with Carrie Wilshusen, the host of The Greater Good podcast, to explain what “design thinking” is all about. Have a listen below!

  • Can be applied in every industry.
  • Solves problems and challenges.
  • Works for everyone, not just designers.
  • Encourages collaboration and teamwork.
  • Improves decision-making.
  • Drives creative thinking and innovation.
  • Improves leadership by better connecting leaders with those they serve.
  • Improves customer-centric decision-making and connection to customers.
  • Enables the development of quick working solutions.
  • Boosts revenues.

Course Details


Creative solutions to big problems are always in high-demand, but in times of crisis, creativity can save lives, jumpstart economies, and re-build careers. We believe that EVERYONE is capable of creativity. This free, self-paced course will introduce you to the process of design thinking to help you develop more innovative solutions to challenges. Working at your own pace, while engaging with other participants through Google Docs and Slack, we will draw on research and analysis associated with the COVID-19 pandemic, climate change, employment, and workforce development. Apply what you learn to solve challenges you face in your own organization and career.


If you are interested in having this course offered to your employees, please get in touch with us.

course skills and objectives
  • Understand the design thinking process and its role in innovation
  • Develop clearer problem statements
  • Better understand your customers and apply this insight effectively – whether the “customers” are a work team, senior leadership, or customers buying a product
  • Apply design thinking frameworks to identify and evaluate business opportunities
  • Help your team generate more ideas and develop experiments to evaluate these ideas
  • Transform design thinking into systems thinking
  • Navigate failure productively
  • Course begins on June 1, though participants may sign up after this date if there are slots available. The course will conclude on July 17.
  • Participants will have 7 weeks to complete the course at their own pace. 
course materials and participation
  • Expected total time commitment is around 6 hours.
  • Course materials will include six 20-minute podcasts of lectures by Prof. Richard Bilodeau of the University of Southern Maine’s Business School and links to outside resources for additional reading.
  • Participants will also engage with the professor and other participants using shared Google Docs to discuss case studies, and a Slack channel to discuss their own experiences and ideas.
  • Online
  • Free!

Meet the Instructor

Prof. Richard Bilodeau

Prof. Richard Bilodeau

Lecturer of Entrepreneurship, University of Southern Maine

In their words


How do you expect to apply this course content to your work?

“In so many specific ways, but overall, in the way in which I think about program/project design to create something relevant for audiences that provides maximum value. The key is asking questions and really hearing the feedback/input.”



Who would benefit from this course?

“People working in product, IT, HR, marketing, business analysis, communications, and project management. Perhaps an in-house development team that gets stuck solutioning.”

2019 Participant

How do you expect to apply this course content to your work?

“Immediately with product teams and changes to our business case template.”



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